You’re Doing IT Wrong
Updated: Nov. 7, 2018
What is IT support to your business?
Is it your quick-fix call center for account login errors and software inquiries, or perhaps the damage control team you call in once or even multiple times per month to tame a large-scale technical bug? Often times, this is exactly what a lot of businesses use their IT support team for: damage control, covering up deep-seated internal issues with temporary solutions. They see IT as little more than a telephone service desk and a reactive break/fix tech support squad to tape patches over the gaping holes in their computer, network and software complications.
But why? Why just patch over the problem when it can be solved?
Think of IT businesses as different types of medical care facilities, and your business’s reoccurring technical issues as a severe injury to its functionality. The bare-basic tech support your business usually gets is full of nurses, who can only soothe the pain and slap a Band-Aid over that gaping wound; they don’t actually fix anything, because the only thing you’re asking of them is to treat the symptoms of the problem when the emergency arises. Eventually, when that Band-Aid falls off, you have to go back to the emergency room for another one.
In short, peel off your old IT support bandage and get the root of the problem completely cured, once and for all.
The irritation caused by these IT delays, whether you realize it or not, can create a stressful or even toxic work environment, as they can prompt employees to complain about the poor management of their important work technology, as well as causing communication problems via email, phone, and other communication tech that may be malfunctioning.
In order to provide a complete and effective IT team for our clients, Domain has developed a unique process that gives you the well-staffed hospital experience. We have divided it into four service areas that every IT team should be utilizing: the “heart monitor” centralized services, network administration’s nurses, the service desk “emergency room,” and your overseeing doctor vCIO. When most people think of IT, they only think of Service Desk — patching up infected wounds and reactive break/fix support However, a high performing IT department expands far beyond its Service Desk.
In other words, it’s only a fraction of what an IT team should do for you.
Centralized Services allow you to back-up, maintain, and manage your company’s data and software. Network Administration services offer proactive technology management in order to prevent IT complications from happening in the first place. The Service Desk is not only your on-call fix-it squad, but is also ready to answer any and all tech-related questions you may have, as well as acting as the liaison between your business and ours in order to keep communication fast, effective and understandable. The vCIO, or Virtual Chief Information Officer, provides disaster recovery planning and business review assistance, as well as additional strategic planning services.
There is so much more from your IT support service that you could be using.
Solely utilizing your IT team’s service desk month in and month out to patch up countless reoccurring issues is the least effective way to get the problem solved. We want you to get the most out of your business’s technology, and that involves using every aspect of your IT support team; if you only ever ask for damage control, that’s all you’ll receive.
Stop wasting time patching up the hole. Fix it.
We can help and it starts with a conversation. Set up a call with our team today.
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